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1. How can I obtain a NHC CAD incident report?
2. What is considered a non-emergency call?
3. When should I call 911?
4. What should I expect when I call 911?

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1. Can I call 911 from a cell phone?
2. Can I call 911 from a Voice over IP (VoIP) phone?
3. What if I have special needs?
4. What should I do if I accidentally call 911?
5. Can I text 911?
6. How do I request a record from a 911 call?

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1. Is the Arboretum free to visit, and if not what is the cost and where do I buy tickets?
2. Can I take my wedding / engagement / family / prom photos at the Arboretum?
3. Is the Arboretum accessible to people with disabilities?
4. Can I take a tour?
5. Are dogs allowed?
6. Are there picnic tables on site?
7. Is smoking permitted?
8. Where are the restrooms?

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1. When is Election Day and what are the hours for voting?
2. How do I become an election official?
3. How do I register to vote in New Hanover County?
4. How do I request voter registration data?
5. My relative has passed away recently and needs to be removed from your records.
6. I have moved from New Hanover County and need to be removed from your records.
7. Where do I vote?
8. Who is my representative?
9. How do I contact my representative?

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1. What is a MAT?
2. What services do MATs offer?
3. Who can schedule a MAT visit?
4. How do I schedule a MAT Visit?

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1. Where are the current codes located?
2. How do I contact the Building Safety Department?
3. What is the deadline to request a next business day inspection?
4. How can I apply for my trade permit under the Building permit?
5. Where do I find the status of my review?
6. Where are my stamped approved plans?
7. I'm trying to apply for a permit, but the address isn't in the system. What do I do?
8. What are the file standards for a submittal?
9. Why can't I upload any documents?

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1. How do I find my inspector's name and phone number?
2. What is the deadline to request a next business day inspection?
3. I need to cancel my inspection, why can't I do it on COAST?
4. What time will my inspection take place?
5. Do the inspector's have ladders, or do I have to provide one?
6. I need to add a document for my inspection, but the attachments section won’t allow for me to do so.
7. I can't schedule my inspection because of pre-requisites, what is that?

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1. Do I need a permit?
2. Can I speak to the plan reviewer about their comments?
3. Has the power release been sent? Duke / Piedmont says they don’t have it.
4. Why is there a hold on my permit?
5. What do I need to include with my permit application?
6. My permit expired, what do I need to do?
7. How can I get a partial Certificate of Occupancy (CO) so I can occupy before the final CO?
8. Why is Cape Fear Public Utility Authority (CFPUA) / City of Wilmington Zoning holding up my permit?
9. What are the file standards for a submittal?

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1. How do I contact the Clerk of Court?

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1. What does County Communications do?
2. Who are the County Communications team?

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1. Who is eligible?
2. Who isn’t eligible?
3. How many businesses will receive grants?
4. How much are the grants?
5. How much time do I have to spend the grant funds?
6. Do I have to pay the grant back?
7. What happens if I don’t spend all $10,000?
8. What happens if the money is spent on something other than an eligible use?
9. What can I use the money for?
10. What can I not use the money for?
11. Do I have to pay taxes on this money?
12. Where is the money coming from?
13. Why are you doing this program?
14. How do I apply?
15. How are you going to pick who gets the grants?
16. If I’m selected, how will you notify me?
17. If I’m selected, what do I have to provide?
18. What happens if I don’t provide all of the necessary documentation?
19. If I’m selected, how will I get the money?
20. What if I’m not selected?
21. When will you disburse the money?
22. Am I eligible if I live outside of New Hanover County, but my business is in New Hanover County; or I live in New Hanover County, but my business is outside the county?
23. Am I eligible if I live in New Hanover County, but my business partner lives elsewhere?
24. Who can I contact with questions?

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1. Where do I park when I visit your office?

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1. Where can I find more COVID-19 data, like hospitalizations or testing?
2. What COVID-19 data is in the county’s dashboard?

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1. What is novel coronavirus COVID-19?
2. Who should get tested for COVID-19?

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1. Who should get a COVID-19 test?
2. What should I do after my COVID-19 test?

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1. Where can I get a vaccine?
2. Can children receive the vaccine?
3. Where can I get more information about COVID-19 vaccines?
4. Why should I get the vaccine?
5. What are the side effects from the vaccine?
6. How do I know the vaccine is safe?
7. Will the vaccine give me COVID-19? Or make me sick?
8. If I get the vaccine, am I immune to COVID-19?
9. What will the vaccine cost?
10. If I’ve been diagnosed with COVID-19, can I still get the vaccine?
11. Can I get the vaccine if I have COVID or have had another vaccine recently?
12. What is a booster dose?
13. Do I need to have an appointment to get a vaccine?

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1. Can I search an address to verify permit status?
2. Do I need to create a new account for COAST?
3. How do I request an inspection using COAST?
4. How do I submit a permit online using COAST?
5. Is training available for COAST?
6. Who do I contact for help?

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1. Does New Hanover County issue Land Disturbance Permits in the City Of Wilmington?
2. How do I contact New Hanover County Engineering?
3. How long is a Land Disturbance Permit valid?
4. How long is a Stormwater Permit valid?
5. How much is a Land Disturbance Permit?
6. When is a Land Disturbance Permit required?
7. When is a Stormwater Permit required?

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1. Can I get my new well tested by a private company to expedite getting a CO (Certificate of Occupancy) and moving into my new home?
2. Do I have to completely clear my lot of trees and undergrowth for Public Health to issue a septic system permit?
3. Do I have to get a permit for an irrigation well?
4. Helpful Websites for Septic Systems
5. How do I contact New Hanover County Environmental Health?
6. I need to ask a question about making a change in the plans Public Health released for construction of a swimming pool that will eventually be operated by a Home Owners Association; who do I contact?
7. Maintenance of Septic Systems
8. Private Water Supply Wells: Laws and Rules
9. Septic Systems: Laws and Rules
10. When do septic system permits expire?
11. Why do I have to wait for Public Health to review my restaurant kitchen plans and menu before I can get a building permit?

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1. How do I contact New Hanover County Planning and Land Use?
2. Why do certain applications ask me in to upload my plans twice?
3. What is eReview?
4. What is the “Supplemental Form” required for my application and where is it located?
5. When submitting an application, I am having difficulties entering the address of the subject property. Is there another way to add the location of a property when applying for an application?

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1. Do you offer Diversity and Equity training?

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1. How do I sign up for the Access & Functional Needs Registry, and how will my information be used?
2. Access & Functional Needs Task Force
3. Access & Functional Needs Registry Volunteers

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1. Where can I report a drainage issue?
2. Where can I report a sediment and erosion control issue?
3. When is a Land Disturbing Permit required?
4. What is the purpose of a Land Disturbing Permit?
5. Does the Engineering Department issue Land Disturbing Permits in the City of Wilmington?
6. Where can I obtain a Land Disturbing Permit?
7. What is the timeline to obtain a Land Disturbing Permit?
8. How much is a Land Disturbing Permit?
9. How long is a Land Disturbing Permit valid?
10. What are the consequences for failure to obtain a Land Disturbing Permit?
11. When is a Stormwater Permit required?
12. Does the Engineering Department issue Stormwater Permits in the City of Wilmington?
13. Does the county issue state Stormwater Permits?
14. Does New Hanover County issue Wetlands Permits?
15. Where is the New Hanover County Engineering Department located?

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1. How is the fee billed?
2. Are there discounts available?
3. What properties aren’t charged a fee?
4. What will the rate be next year?

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1. Why does New Hanover County Mosquito Control Care about bees?
2. What if I have a concern about NHC Mosquito Control spraying near my beehives?
3. What happens to the bees when they forage the next day?
4. What can beekeepers do to protect their beehives?
5. What are some other resources for beekeepers?

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1. Why is spraying necessary and how are spray areas determined?
2. Is mosquito spray harmful to people or pets?
3. Where can I learn more about pesticides and their health effects?
4. Which mosquito repellents work best?
5. What can I do to prevent mosquitoes in my area?

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1. Where is smoking and vaping prohibited?
2. Does this ordinance apply to beaches?
3. Does this ordinance include all forms of tobacco, including dip?
4. Does this apply to my personal property?

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1. When are Non-County Agency applications open?
2. When does a new budget take effect?

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1. How Are Capital Improvement Projects Prioritized?

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1. Are all fire alarm systems required to be UL Certified?
2. Are key boxes or Knox Boxes required on all commercial businesses?
3. How do I contact New Hanover Fire Rescue?
4. When do I need a fire protection permit?

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1. What is the public protection class (PPC) new rating for New Hanover County Fire Rescue district?
2. When will the new rating take effect?
3. What should property owners do about the new ratings?
4. My insurance company won’t recognize the new rating. What can I do?
5. What prompted this change?
6. I didn’t locate the answer I was looking for. Where can I find additional information?

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1. Do I need an appointment?
2. How do I make an appointment?
3. What are Public Health's hours? Are there night and weekend hours?

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1. Can I come to Public Health if I am sick (for primary care)?
2. Does Public Health administer travel vaccines?
3. Does Public Health provide any no cost services?
4. Does Public Health provide dental care?
5. What services can I receive at Public Health?
6. When can I come for a Tuberculin (TB) skin test?

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1. Does my income matter at Public Health?
2. How much does Public Health charge for vaccines?
3. How much will my visit to Public Health cost?
4. What health services cannot be billed to Medicaid?
5. What types of insurance does Public Health accept?

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1. What can I do to eliminate mosquitoes around my home and garden?
2. What do I need to know about septic systems?
3. What do I need to know about private water supply wells?
4. Who does Environmental Health regulate?

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1. What is a "restriction"?
2. What is an "exclusion"?
3. Who can exclude or restrict a food employee?
4. Who can lift the exclusion or restriction?

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1. Can food employees work if their symptoms are from a non-infectious condition?
2. Do food employees have a responsibility to prevent foodborne illness?
3. If an infected wound, cut, or burn is covered can an employee continue working?
4. What types of exposure must food employees report to management?
5. What hand washing steps do employees need to follow?
6. What other precautions can a food employee take to prevent the spread of foodborne illness?
7. What should food employees do if they are not feeling well and their skin or eyes turn yellow?
8. What should food employees do if they have a sore throat with fever?
9. What should food employees do if they have an infected wound, burn or cut on their hand or arm?
10. What should food employees do when they have symptoms of vomiting or diarrhea?
11. When should food employees wash their hands?
12. Where can food employees learn more about preventing foodborne illness and following effective food safety practices?

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1. What is a manager's responsibility for ensuring employees are trained on reporting of symptoms & diagnosis of foodborne illness?
2. What is a manager's responsibility regarding informing food employees of their reporting requirements?
3. What should a manager do when a food employee has or reports an exposed or infected would that is open and/or draining on the hands or arm?
4. What should a manager do when a food employee reports symptoms of jaundice?
5. What should a manager do when a food employee reports symptoms of sore throat with fever?
6. What should a manager do when a food employee reports symptoms of vomiting or diarrhea?
7. What symptoms of foodborne illness should food establishments be most concerned about?

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1. What are the "Big 5" foodborne pathogens?
2. What causes foodborne illness?

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1. What can food employees do to help prevent the spread of disease in a food establishment that serves a HSP?
2. What makes a population highly susceptible?
3. What should the manager of a food establishment serving a HSP do when an employee reports an exposure to foodborne illness?
4. What should the manager of a food establishment serving HSP do to protect the HSP from exposure to viruses and harmful pathogens?

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1. Have a general question about our billing practices or costs of services?
2. Have a question about your septic or well system or the permitting of a septic or well system?
3. Have an individual billing question or concern?
4. Need to know when an immunization is due?
5. Need more information about one of our clinics or services?
6. Need more information about Travel Immunizations?
7. Need more information regarding WIC office?
8. Would you like to report a restaurant, food vendor, pool, school or child or adult care facility violation?

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1. Can I obtain a copy of my child's immunization record?
2. Can I obtain a copy of my child's medical records (non-immunization records)?
3. How can I obtain a copy of my immunization record?
4. How can I obtain a copy of my medical records (non-immunization records)?
5. Where can I obtain a certified copy of a Birth or Death Certificate?

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1. When and where does the Health and Human Services Board meet?
2. Who may attend a Health and Human Services Board meeting?
3. Who serves on the Health and Human Services Board?

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1. Does Public Health offer CPR classes?
2. How can I get low cost insurance for my child?
3. How does New Hanover County Public Health find out about certain diseases?
4. How do I find a resource not listed here?
5. Where can I get a Lead Test Kit?
6. Where can I receive low cost dental care?
7. Where can I receive low cost primary care?
8. Who can I contact with community complaints or concerns within Wilmington city limits?

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1. Do I qualify for WIC?
2. How do I apply for WIC?
3. What does WIC offer?
4. What happens at a WIC visit?
5. What is WIC?

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1. ¿Cuándo podré recibir una vacuna?
2. ¿Por qué debo vacunarme?
3. ¿Qué vacuna recibiré?
4. ¿Cómo recibiré la vacuna?
5. ¿Cómo sé si la vacuna es segura?
6. ¿La vacuna es segura para los niños?
7. ¿Qué ocurre si no recibo la vacuna?
8. ¿La vacuna me causará COVID-19? O, ¿me enfermará?
9. Si recibo la vacuna, ¿seré inmune al COVID-19?
10. ¿Cuánto costará la vacuna?
11. Si me diagnostican COVID-19, ¿igual puedo recibir la vacuna?
12. ¿Cómo funciona el seguimiento de contactos?

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1. What are flu signs and symptoms?
2. How long does the flu last?
3. How long should I stay home after the flu?
4. Can the flu vaccine cause the flu?

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1. What is the Low Income Household Water Assistance Program (LIHWAP)?
2. How do I qualify?
3. How do I apply for LIHWAP?
4. If eligible, when will I receive a payment?

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1. What is mpox and how does it spread?
2. What are the symptoms of mpox?
3. Who is eligible and where can I get vaccinated?
4. Who should get tested for mpox?
5. How can I protect myself from mpox?

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1. What are the signs and symptoms of opioid overdose?
2. What is Naloxone (Narcan)?
3. Where can I get Naloxone (Narcan)?
4. How do I use Naloxone (Narcan)?
5. How do I dispose of needles / sharps?
6. How do I exchange needles / syringes?

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1. How do I know I submitted my application properly?
2. How can I check the status of my application?
3. How and when can I update my application?
4. What if I am not ready to fill out the application at this time?
5. Will I automatically be considered for other positions if I previously applied?
6. I missed the deadline. Can I still apply?
7. How do I print my application?
8. Can I apply for more than one job at a time?
9. Who will see my application when I use the online process?
10. What if I do not have a computer or access to the web?
11. How will I know if a position I have applied for has been filled?
12. Does NHC also accept applications for vacancies at the Cape Fear Public Utility authority, City of Wilmington, or other government agencies?
13. What should I do if I am interested in a position but it is not listed on the vacancy list?
14. Who should I contact to follow up on my application?
15. What happens after I submit my application?
16. How long does it take for the hiring manager to schedule interviews after a position closes?
17. Can I submit a resume only?
18. Does NHC require candidates for employment to submit to a drug screen or physical examination?
19. How long will my application remain "active"?

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1. What department is to be contacted when trying to retrieve information on real estate matters, marriage licenses, birth certificates and/or death certificates for New Hanover County?
2. What department is to be contacted concerning an issue such as criminal cases or speeding tickets?
3. When is a contract for a project for the County completed?
4. What office should be contacted for questions concerning the procedures and/status on estates and wills?
5. Where would a person be able to inquire about the procedures to file documents in connection with lawsuits as well as locate and check on the status of various lawsuits?
6. Who do I contact for a cable television complaint?

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1. How do I download GIS data?

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1. Is there a fee to visit Airlie Gardens?
2. Can I bring my pet to Airlie?
3. Can I fish or kayak at Airlie?
4. Is there a restaurant on site?
5. Is Airlie Gardens accessible to visitors with mobility impairments?
6. Can I have my wedding, reception or special event at Airlie?

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1. How can I find out if athletic fields are closed due to weather?
2. Do you have any basketball courts?
3. Can I fly model airplanes on athletic fields?
4. Can I hit golf balls on athletic fields?

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1. Do I need a reservation to play tennis at Echo Farms Park?
2. Is there a dress code to play tennis at Echo Farms?

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1. Can I park at River Road Park or Trails End Park to camp on one of the islands?
2. Can I have a fundraising event in the park?
3. Can children using mobility devices use the splashpad at Long Leaf Park? What if my mobility device cannot tolerate moisture?
4. The Liberty Swing at Long Leaf Park is locked. How do I gain access to use the swing?
5. Can I rake pine straw in the park for my yard?
6. Can I walk my dog off leash in any of the county owned parks?
7. Can I have alcohol in the park?
8. Can I park my car overnight in a park?
9. Do you allow yard sales in the park?
10. Can I use a metal detector at the park?
11. Can I fly my drone in New Hanover County Parks?

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1. If all of the picnic shelters are reserved, can I bring in my own table to have a party?
2. Do I have to reserve a picnic shelter?
3. Is there a fee to reserve picnic shelters?
4. How far in advance can I make a reservation?
5. What is the largest shelter?
6. Are inflatables or tents allowed with picnic shelter reservations?
7. Can I set up an inflatable or tent in a park that is used on a first come first served basis?

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1. Can I swim at any of the county parks?
2. Where can I launch my kayak?
3. Where can I launch my boat?
4. Where can I fish in the parks?

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1. What is the jurisdiction of New Hanover County?
2. Who can help with a permit?
3. Who maintains my road?
4. What can I build on my land?

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1. How can I view my parcel information?
2. Who do I contact about obtaining an address?
3. Why is my address not reflected on Google maps or other mapping services?

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1. What is Coastal Area Management Act (CAMA), and when would I need a CAMA permit?

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1. Can I build in a floodway?
2. How can I find out if my property is located in a floodplain?

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1. What happens after a Notice of Violation is issued?

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1. Do I need a permit for a swimming pool?
2. Do I need a permit to build a fence?
3. Do I need a permit to put up a sign?
4. Do Zoning staff regulate animal issues?
5. Do Zoning staff regulate noise issues?
6. How can I find out the zoning of my property?
7. Is a permit required to operate a Residential Care Facility?
8. What are subdivision regulations?
9. What are the regulations for home occupations?
10. What are zoning regulations?
11. What is a Conservation Overlay District (COD), and what can I do within a COD?
12. What is a Unified Development Ordinance?
13. What is a variance and how do I obtain one?
14. What is required by the Zoning office to open a business in New Hanover County?

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1. What is the goal of the project?
2. What services will the library have?
3. What services will the museum have?
4. What happens to the current Cape Fear Museum building?
5. Is parking on the block being factored into the project?
6. When will construction begin?
7. When will the private side of the block be developed?
8. What’s included in the private development?
9. What does the Local Government Commission (LGC) approve related to the project?
10. Could the county finance this project on its own?
11. What are the benefits of a Public Private Partnership for this project?
12. How was a public-private partner chosen?
13. Is this project similar to the Government Center redevelopment?

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1. How Is The Compost Created?
2. How long does it take to make compost?
3. How Is The Compost Used?
4. Can I get some of the compost for my home garden?
5. Where Do I Bring Food Waste?

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1. Can you recommend an attorney?
2. Can anyone obtain information on file at the Register of Deeds office?
3. Can I add a fraud alert to my records?
4. Can I come in and fill out a form to register my business name?
5. Can you tell me how much a piece of property sold for?
6. What are excise stamps?
7. Can you tell me if a lien has been removed from a piece of property?
8. Can you tell me when my house was built and its square footage?
9. Do you file Wills?
10. How can I obtain a copy of the map of my property?
11. How do I obtain a copy of my divorce?
12. How do I remove or add a name to a deed?

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1. Where is the Senior Center located?
2. What are the Senior Resource Center hours of operation?
3. Is there a fee to join the Senior Resource Center?
4. How old do you have to be to become a member?
5. Do I have to live in New Hanover County to participate in activities or services at the Senior Resource Center?
6. Are all services and activities free?
7. What if I can not afford classes?
8. Do we offer specialized care?
9. What type of services does the Senior Center offer?
10. Do the different centers offer different activities for seniors?
11. If I join one center in New Hanover County, do I need to apply to other center locations to attend there as well?
12. How to I access the online portal?
13. Can seniors who need assistance come with a caregiver?
14. How old do you have to be to have lunch in the center?
15. What's on the Menu today?
16. Do you serve restricted meals, such as meals for Diabetics etc.?

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1. Do I have to live in New Hanover County to have my taxes prepared at these locations?
2. Do I have to be an older adult to get my taxes prepared at these locations?
3. I am filing joint with my spouse. Do both of us need to be present at the physical location?
4. I am filing joint with my spouse. Do both of us need to be there to pick up our return once it is completed?
5. Will a passport work for photo identification?

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1. What happens to animals that Animal Services Unit (ASU) picks up?
2. What do I do if I find a stray animal?
3. Do you adopt animals?
4. When does my pet need its rabies vaccination? County registration?
5. Where do you have jurisdiction?
6. How many pets may I own?
7. What happens if my pet bites someone?
8. Why are cats allowed to run loose?
9. What about dogs running loose?
10. Why can’t I tie my dog out in my yard?
11. How is a dog declared dangerous/potentially dangerous?
12. What are the differences between ASU and the Humane Society?
13. Where are you (ASU) located?

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1. What is child abuse and neglect?
2. How can I recognize potential child abuse?
3. What happens after a report is made?
4. What is an assessment?
5. What happens after the assessment is completed?
6. How do I report suspected child abuse?

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1. My Mother needs to be placed in a Nursing Home. What can I do?

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1. Can you recommend a Child Care provider?
2. What is the Child Care Subsidy program?
3. Do I qualify for the Child Care Subsidy program?
4. What are the income limits for Child Care Subsidy?
5. How do I apply for assistance in paying for my Child Care expenses?
6. Will DSS pay for transportation to and from providers?
7. How do I become a Child Care provider?
8. What if I have other questions about my child?

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1. As a reporter of abuse or neglect, can I be anonymous and still get information as to the outcome of an investigation?
2. Can you come get my out of control teen? I can’t handle him/her anymore.
3. Do you have the right to talk to my children without my permission?
4. How do I report that a child is being abused or neglected?
5. How is child abuse/neglect defined?
6. When should a Children’s Protective Services report be made?
7. Who is the reporter? I have the right to know.
8. Why do you have to talk to my children alone?

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1. What are Food and Nutrition benefits?
2. Do I qualify for Food and Nutrition benefits?
3. How do I apply for Food and Nutrition benefits?
4. What can I buy with Food and Nutrition Benefits?
5. When will my Food and Nutrition benefits go into my account?
6. When will I receive my EBT card?
7. How to I obtain a personal identification number (PIN) and activate my EBT Card?
8. What is the EBT Customer Service Number?
9. Who do I contact if my EBT card is lost or damaged?

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1. Who are the Children in DSS custody?
2. Who are the Foster and Adoptive Resource Families in DSS?
3. Does Social Services provide financial assistance to foster families?
4. How do I become a foster parent?
5. Is there a need for foster families in New Hanover County?
6. What happens when a child cannot be placed with a family in New Hanover County?
7. What happens when children cannot return to their birth family?
8. What is Foster Care?
9. Who takes Care of the Children in Foster Care?
10. Will the birth parent know the foster parents?

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1. What information can be released from an adoption file?
2. What is the process for adopting a child?
3. Who can apply to become a foster parent?

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1. What is the low Income Energy Assistance Program (LIEAP)?
2. How do I apply for LIEAP?
3. How do I qualify?
4. If eligible, when will I receive a payment?
5. When are applications taken for LIEAP?
6. Who do I contact to inquire about LIEAP?

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1. Can I get a check along with Medicaid?
2. Can I get Medicaid?
3. How can I get a new Medicaid card?
4. How do I apply for Health Choice or Medicaid?
5. What is the definition of disability?
6. Which Doctors or Dentists accept Medicaid?
7. My Mother needs to be placed in a Nursing Home. What can I do?
8. Where can I get an FL-2 form for the nursing home?
9. Will Medicaid pay for my care in a nursing home?
10. Will the State take my home if I get Medicaid?

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1. How do I report fraud?
2. I moved to New Hanover County from another part of the State, how do I get my benefits transferred?
3. Can I get Social Security and Medicare from Social Services?
4. How can I get help with collecting my child support?
5. If my teenager wants to get a job, what do I have to do?
6. Can I get help with transportation to and from work or Medical appointments?
7. How can I get help paying my rent, light bill, etc.?
8. How Can You Support and Strengthen the Community?
9. How do I apply for a job with DSS?
10. How do I get to your office?
11. What are your hours?

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1. What is the Crisis Intervention Program?
2. How do I qualify for Crisis Intervention Program (CIP)?
3. How do I apply for Crisis Intervention Program (CIP)?
4. What is the Family Support Program?

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1. What is Work First?
2. How do I apply for Work First?

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1. Does Soil & Water do stream clearing?

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1. What is stormwater?
2. Why is it important to manage stormwater?
3. What is a stormwater service?
4. Public Input Opportunities
5. Timeline for program
6. What is the stormwater fee?

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1. When will I receive a bill for my real estate taxes?
2. Where can I pay my taxes?
3. How Are Taxes Determined?
4. What Is Taxable Property?
5. What Is Revaluation And Why Have It?
6. How is my value determined?
7. What if I Disagree with my property value?
8. Do you accept debit or credit card payments?
9. What is the Municipal Services District?
10. What is the debt service tax rate and what does it fund?
11. Are There Any Exemptions or Special Programs?
12. My vehicle value is too high, how do I appeal?
13. What if I buy and or sell property during the year?
14. When is the Annual Required Listing Period?

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1. What’s the reason for the change?
2. What changes with the passage of this legislation?
3. When does the new Tag and Tax system take effect?
4. What will be different about my annual renewal notice?
5. I pay my property tax with my mortgage. Does the new system include my home or mortgage property tax?
6. When is my vehicle tax due?
7. How should I pay both fees?
8. Will my vehicle registration renewal fee remain the same?
9. Do I still need to have my car inspected before I can renew my registration?
10. How will I know how much property tax I owe?
11. Can I renew my vehicle registration without paying my property tax?
12. Are the vehicle property taxes for the coming year or the preceding year?
13. Will I receive a notice if I have moved since my previous vehicle registration renewal?
14. What will happen if I don’t pay the registration and vehicle tax by the due date?
15. Can I pay my vehicle property tax at my county tax office?
16. Who should I contact if I have questions about my vehicle property tax?
17. How is the property tax determined on my vehicle?
18. What if I don’t agree with the value, property tax or vehicle tax location, who do I contact, and what is the deadline for making an appeal?

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1. What is the purpose of the revaluation program?
2. When do the new property values go into effect?
3. What is the difference between Reappraisal and Revaluation?
4. How will I be notified of any property value change?
5. What was the process for determining my property value?
6. Where did New Hanover County get their comparable sales and or basis for value?
7. What if I disagree with the revaluation of my property?
8. What are the steps to appeal my property value?
9. When is the deadline to appeal my 2021 assessed value?
10. Would I need multiple appeal forms to appeal multiple properties?
11. Why did my value go up over a year?
12. Why isn’t my value the same as the sale price I paid for it?
13. How does revaluation equalize the tax burden?
14. What effect will the revaluation project have on tax bills?
15. What tax rate will be used for 2021?
16. What percent of value does NHC tax on?
17. When is the next County Revaluation?

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1. What is a debt fund and is this a new tax or fee? Why is it shown separately on my bill?
2. What do I get with the general fund tax rate?
3. What are voter approved bonds?
4. What projects are being paid for with the borrowed money?
5. Will that debt service fund tax rate change in the future or remain at 6.9 cents?
6. What if I didn’t vote for the bonds or I don’t use the services or facilities the borrowed money funded? Am I still required to pay the 6.9 cent tax?
7. What are the other charges on my bill?