FAQs • New Hanover County, NC • CivicEngage

Why do certain applications ask me in to upload my plans twice?: One of the many benefits of applying through COAST is the capability of having plans reviewed digitally (eReview). Plans submitted in the “Files for Review” step are automatically set up for eReview, while plans submitted in the “Supporting Docs” step are not. Please note that the eReview and ”Files for Review” step is optional and can be skipped by the applicant by moving forward to the next submittal step.

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Customer Online Access Services Tool (COAST) - Planning & Land Use

230 Government Center Drive
Suite 110
Wilmington, NC 28403
Phone: 910-798-7165
Fax: 910-798-7053
Planning and Land Use Page

Hours
Monday through Friday
8 am to 5 pm

2. Why do certain applications ask me in to upload my plans twice?: One of the many benefits of applying through COAST is the capability of having plans reviewed digitally (eReview). Plans submitted in the “Files for Review” step are automatically set up for eReview, while plans submitted in the “Supporting Docs” step are not. Please note that the eReview and ”Files for Review” step is optional and can be skipped by the applicant by moving forward to the next submittal step.

3. What is eReview?: eReview is a digital, paperless review of plans. eReview allows for the plan reviewers to add comments and mark-ups directly to the digital plan files. eReview also facilitates many reviews by allowing multiple agencies to review and mark up the same digital plan file. After the review, applicants are able to view the marked-up plans on COAST.

4. What is the “Supplemental Form” required for my application and where is it located?: Most development applications processed by the New Hanover County (NHC) Department of Planning and Land Use ask the applicant to fill out a supplemental application form specific to the requested application type. These supplemental forms help ensure an efficient review process by providing relevant information about the request. The supplemental forms for specific application types can be found online at the COAST’s Help Page or on the NHC Department of Planning and Land Use website.

5. When submitting an application, I am having difficulties entering the address of the subject property. Is there another way to add the location of a property when applying for an application?: Yes! The location of a property can also be entered by adding the Parcel ID number. After selecting the “Add Location” link, simply click “Parcel” to be able to enter the Parcel ID number.