A detailed video tutorial for submitting a permit in COAST can be found on the Customer Online Application & Services Tool (COAST) Page under the COAST Help Videos.
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Permits issued for an address can be found by using the search feature in COAST. Please note, you do not have to be registered or logged in to use this feature.
Yes, COAST is a completely separate system from the county’s previous development services software, so all customers will need to create a new profile and username in COAST. For instructions for creating a COAST account view the applicable YouTube video under COAST Help Videos.
A detailed video on how to request an inspection in COAST can be found on the Customer Online Application & Services Tool (COAST) Page under the COAST Help Videos.
Beginning June 1, Building Safety staff will provide one-on-one customized training on the various contact types used for COAST accounts. The customized one-hour training will help customers set their preferred contact types, manage their accounts, and better understand their COAST accounts and the access they have. The training is available to all customers by emailing New Hanover County Building Safety or calling them at 910-798-7308.
A Building Safety representative will coordinate a training time with you, which will be offered during the county’s business hours.
For help accessing or using COAST, contact the New Hanover County Building Safety Department.230 Government Center DriveSuite 170Wilmington, NC 28403Phone: 910-798-7308Email New Hanover County Building SafetyBuilding Safety Page
HoursMonday through Friday8 am to 5 pm