Shantel joined the Senior Resource Center in 2011. She had previously worked for Resources for Seniors of Raleigh for 7 years, sharing time at both the Eastern Wake Senior Center in Wendell and the Northern Wake Senior Center in Wake Forest. She has been selected Employee of the Year twice; once at Resource for Seniors and also at NFE Technologies. Shantel is a 2015 graduate of the Ann Johnson Institute for Senior Center Management and a 2017 graduate of the SERVE Professional Development Academy. Outside of work, Shantel enjoys songwriting and music. She founded the Central Carolina Songwriters Association of Raleigh in 1997. In her free time she writes song lyrics and composes music on her Korg synthesizers.